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      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
    FREE SHIPPING over $79.00

    Terms of Shipment

    Shipping Policy

    How long does it take to receive my product?

    Typically, it takes about 3-5 business days for our boxer to be produced and sent out. Once shipped, It will take about 10-12 business days for delivery.

    Please note that during the holidays our production time may vary.

    Can I change the destination country of my order?

    After your order has been sent out, you may not change your shipping address. 

    How much is shipping?

    Rate Name Condition Price
    Express Shipping (Shipping Time 3-5 Business Days) 0kg–0.2kg $49.95 AUD
    Express Shipping (Shipping Time 3-5 Business Days) $199.00 and up Free
    Express Shipping (Shipping Time 3-5 Business Days) 0.501kg–1kg $49.95 AUD
    Express Shipping (Shipping Time 3-5 Business Days) 1.01kg–1.5kg $59.95 AUD
    Express Shipping (Shipping Time 3-5 Business Days) 1.501kg–2kg $69.95 AUD
    Express Shipping (Shipping Time 3-5 Business Days) 0.201kg–0.5kg $39.95 AUD
    Priority Shipping (Shipping Time 6-9 Business Days) $129.00–$199.00 Free
    Priority Shipping (Shipping Time 6-9 Business Days) $0.00–$128.99 $14.99 AUD
    Standard Shipping (Shipping Time 10-12 Business Days) $0.00–$78.99 $10.99 AUD
    Standard Shipping (Shipping Time 10-12 Business Days) $79.00 and up Free

    US:

    Rate Name Condition Price
    Standard Shipping (Shipping Time 10-12 Business Days) AUD 0-119.99 15.95AUD
    Standard Shipping (Shipping Time 10-12 Business Days) AUD 119-and up 0 AUD

    How will I know my order has shipped?

    You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. 

    Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

     

    Do you ship internationally?

    We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

    NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.

    Please note: 

    • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
    • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
    • Expedited shipping is not offered to P.O. Box shipping addresses.
    • We do not offer overnight shipping.

    If you have any questions, please feel free to contact us via email: service@myfaceunderwear.com.au

     
     

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